Frequently Asked Questions
Use this FAQ to find answers to common questions or solutions to common problems. If you can't find the answer to your question here, just give us a call. Our staff of experts is ready to help you.

I forgot my password what can I do?

Where can I find more information regarding Affiliated Business Arrangements?

What are some examples of settlement services that need to be disclosed to the Division of Real Estate?

When and who should disclose Affiliated Business Arrangements to the Division of Real Estate?

I can't log in, and I need to report my affiliations. What's going on?

Do I have to pay anything to use this service?

Who can use this system?

Will I need special software or hardware in order to use the Colorado Affiliated Business Online Service?

When is the Colorado Affiliated Business Online Services system available?

Can I use the same Logon ID and account if I move to a new brokerage?

Why has my Logon ID stopped working?

Who should I contact if I have a problem or a question?

Are my online transactions secure and private?

What will the personal information entered when I created my online account be used for?

What should I do if I encounter a system error?

I forgot my password what can I do?

Under the section labeled Returning Online Services Customers enter the email address used to open the account into the box labeled Email Address. Press the Email Password button. Your password will be sent to the email address you provided.

Where can I find more information regarding Affiliated Business Arrangements?

For information regarding Affiliated Business Arrangements refer to chapter 23 of the 2007 Real Estate Manual. The Real Estate Manual is available online by visiting the following web link (opens in its own window):
http://www.dora.state.co.us/real-estate/manual/manual_2007/Ch23.pdf.

What are some examples of settlement services that need to be disclosed to the Division of Real Estate?

Settlement service means any service provided in connection with a real estate settlement including but not limited to the following:
  1. Title searches
  2. Title examinations
  3. The provision of title certificates
  4. Title insurance
  5. Services rendered by an attorney
  6. The preparation of title documents
  7. Property surveys
  8. The rendering of credit reports or appraisals
  9. Real estate appraisal services
  10. Home inspection services
  11. Services rendered by a real estate broker
  12. Pest and fungus inspections
  13. The origination of a loan
  14. The taking of a loan application
  15. The processing of a loan
  16. Underwriting and funding of a loan
  17. Escrow handling services
  18. The handling of the processing
  19. Closing of settlement
When and who should disclose Affiliated Business Arrangements to the Division of Real Estate?

The disclosures to the Commission required by Section 12-61-113.2 (3) and (4) shall be made in a form or manner required by the Commission and shall be:
  1. At the time of a new application for active licensure or at the time of activation of an inactive license, the licensee shall disclose to the Commission the names of all affiliated business arrangements to which the licensee is a party. The written disclosure shall include the physical location of the affiliated business.
  2. Upon the transfer of an active license to another brokerage firm, the active licensee shall disclose to the Commission the names of all affiliated business arrangements to which the licensee is a party. The written disclosure shall include the Date Assigned: 12/11/2007 1:30:15 PM (GMT-7:00) Mountain Standard Time.
I can't log in, and I need to report my affiliations. What's going on?

If you have never used the online AFBA system before, you will need to create an account by entering the numeric portion of your Colorado Real Estate license number in the box labeled license number. This box is located under the New Online Services Customer section of the web site. After entering your license number press the continue button and follow the on screen prompts to create a new account.

Who can use this system?

Real Estate Agents and Brokers licensed in the State of Colorado may use this system to file their required affiliation disclosure reports.

Do I have to pay anything to use this service?

When you file your affiliations with the Colorado Affiliated Business Online Services system, there is never a fee to file.

Will I need special software or hardware in order to use the Colorado Affiliated Business Online Service?

You will need Internet access and a standard Internet browser to use the online system. No other special software or hardware is required. Microsoft Internet Explorer 5.5 or later is recommended.

When is the Colorado Affiliated Business Online Services system available?

The online system is accessible from 1:00am through midnight every day.

Can I use the same Logon ID and account if I move to a new brokerage?

If your email address changed as a result of your move, you must re-register with your new email address. However, if your email address stays the same, your account stays with you regardless of the brokerage you work for.

Why has my Logon ID stopped working?

Accounts that have not had any activity for 24 months will be deactivated. You must contact the Colorado Affiliated Business Online Services Administrator to re-activate your account.

Who should I contact if I have a problem or a question?

For questions concerning the operation of the Colorado Affiliated Business Online Services system or questions regarding your Colorado Affiliated Business Online Services Affiliation Reports please contact:

Mail: 1560 Broadway, Suite 925, Denver, CO 80202
Phone: (303) 894-2166 or (303) 894-2185
Fax: (303) 894-2683
E-Mail: real-estate@dora.state.co.us

Are my online transactions secure and private?

Access to the online system is available only to those individuals with a valid Logon ID and Password. Starting with the logon page, all transactions sent to and from the online system are encrypted. All passwords and other sensitive information are stored in an encrypted form.

Refer to the Colorado Department of Regulatory Agencies' Privacy Policy for more information on how your information is handled during processing.

What will the personal information entered when I created my online account be used for?

Your personal information (phone number, email address, etc.) will only be used by the online system and the Colorado Division of Real Estate to correspond with you concerning your affiliation reports with the State of Colorado.

What should I do if I encounter a system error?

If you encounter a system error, please contact the Colorado Division of Real Estate. Please be ready to provide as much information about the error as possible. Include any specific error messages that were displayed, what action caused the error, etc.

(Refer to the
Who should I contact section of this document for contact details).