Implementing ITSM based on PMI's
Project Management Framework -
Thur. 10/02/2008

Question: Presenter:

  • John Gilmore

Not Answered: 0
Question:
Overall quality of the session (please select one):
 
  Count % Sample
Total
Excellent 23 57.5%
Good 16 40.0%
Fair 0 0.0%
Poor 0 0.0%
Not Answered 1 2.5%
Total 40 100%
 
Question:
Comments on the strong points of sessions:


  • Brought in a variety of good material & experience
  • Speaker knowledge
  • Very knowledgeable
  • Large amount of content, strongly organized
  • Real world approach
  • Very good coverage of strategic, operational levels & join of ITSM & PM
  • Instructor had vast experience. Heard about the tip of the iceberg
  • Provided an overview/general standing of ITIC/ITSM
  • Dynamic, confident speaker. Presented salient points w/ effective powerpoint. Excellent knowledge-base, great tips.
  • Lots of info, very interesting & helpful
  • Very interesting - strong presenter, would like to learn more
  • Very knowledgeable instructor
  • Gave real life examples of pitfalls
  • Knows his stuff
  • Good organizing flexibility
  • Thorough knowledge of subject, well organized
  • Good info
  • Very useful and necessary for we are today
  • Fast paced, well delivered
  • Very knowledgeable presenter
  • Very knowledgeable
  • Good overview of organization; ITSM great overview; lots of great information shared
  • A lot of information from a knowledgeable presenter
  • John had extensive knowledge of both ITIL & PMI. Gave real world experiences (both positive & negative).
  • Knowledgeable speaker - good presentation

Not Answered: 15

 


Question:
Comments on the weak points of sessions:


  • Could not see flip chart and some slides
  • Flip chart, dull pens, no handouts
  • Room tto big to use the hand-written diagrams
  • This could more efficiently be a short course
  • Time
  • Practicality w/in the state business environment
  • Some slides were too busy to follow
  • None
  • None
  • Need a bigger screen for small fonts
  • Handouts would help
  • Not enough time
  • Screen not high enough to see from all parts of room, layout for presention poor
  • A lot of material - hurt focus
  • Better visual presentation equipment
  • Need more time; covered a great deal of inforamtion in a short period of time
  • Moved very fast

Not Answered: 23


Question:
Were the objectives defined?
 
  Count % Sample
Total
Yes 38 95.0%
No 0 0.0%
Not Answered 2 5.0%
Total 40 100%
 

 

Question:
Was the presenter(s) organized & prepared?
 
  Count % Sample
Total
Yes 40 100.0%
No 0 0.0%
Not Answered 0 0.0%
Total 40 100%
 

 

 

Question:
Was the presenter(s) knowledgeable about materials?
 
  Count % Sample
Total
Yes 40 100.0%
No 0 0.0%
Not Answered 0 0.0%
Total 40 100%
 
Question:
Was the presenter(s) presentation style effective?
 
  Count % Sample
Total
Yes 39 97.5%
No 0 0.0%
Not Answered 1 2.5%
Total 40 100%
 
Question:
Were course objectives met?
 
  Count % Sample
Total
Yes 39 97.5%
No 0 0.0%
Not Answered 1 2.5%
Total 40 100%
 
Question:
Was the use of visual aids effective?
 
  Count % Sample
Total
Yes 34 85.0%
No 3 7.5%
Not Answered 3 7.5%
Total 40 100%
 

Question:
How could these sessions be improved?

  • Handouts to help with the slides
  • See "Weak Points" above
  • Option to roll into course
  • Bring theory into reality w/in government
  • Powerpoint good
  • Better projector
  • Yet another overly busy set of powerpoints. More real world examples
  • Handouts
  • More focus
  • Extend time limit for such a good "information sharing" session
  • This session could use a longer time slot

Not Answered: 29