Division of Registrations Division of Registrations State of Colorado DORA


File a Complaint

What Happens When You File a Complaint || Complaint Form
|| Board or Program Contact Information
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What Happens When You File a Complaint
 
The complaint will be reviewed to determine whether a violation of a law or regulation may have occurred.  If the evidence supports a probable violation, the complaint will be processed.  The complaint may be resolved informally or investigated further.  You may be asked to provide additional information.  The individual you filed the complaint against will typically be provided with a copy of the complaint and all other documentation you submitted.  They are then required to respond to the complaint.
 
After the initial investigation and response, one of several things may happen:

  • It may be dismissed because, based on available information, there is no jurisdiction or there appears to be no violation of the statute. For example the complaint may be outside of the powers of the board, as defined by the Legislature.  The board may also dismiss a case with a Confidential Letter of Concern.
  • If a violation has occurred, the board may issue a Letter of Admonition, put a licensee on probation, require continuing education, issue a fine, suspend a license, or revoke a license, among other disciplinary options.
  • It may be tabled while more information is gathered by staff for later presentation or to await the outcome of criminal or civil litigation.
  • It may be referred to the Office of Investigations for a formal in-depth investigation for later presentation to the Director.
  • It may be referred directly to the Attorney General, who acts as the board’s lawyer, so legal action can be taken.

A regulatory board CANNOT require any individual or business to refund money, correct deficiencies, or provide other personal remedies.  In some cases, a legal action may be your only recourse to resolve a matter.  The Division cannot provide legal advice.  However, a number of other resources are available to you as a consumer. The agencies and offices listed below may be helpful to you if you wish to seek a refund or adjustment to the charges:


Complaint Forms
 
NOTE: While the Division may accept an anonymous complaint, it will not proceed if it lacks sufficient information to support a regulatory or criminal violation.

  • Fill in your personal information.
  • Fill in the information about the person you are filing a complaint against.
  • Provide a description of your complaint on the attached Complaint Form, using additional pages if necessary.  Include as many specific details as possible, such as dates, names of persons involved, etc.
  • Send copies of any documents in support of the complaint (e.g. contracts, purchase agreements, warranty information, checks, receipts, invoices, photographs, correspondence, etc.).  Do NOT send originals.
  • Sign and date the complaint form at the bottom of the page.
  • Consumers who are clients of accountants must fill-out the release of records form.
It is critical that you include all necessary information with the Complaint Form. If information provided with the complaint is insufficient for the Division to move forward with the complaint (i.e. lacking records or documents referenced in the complaint), the Division will hold the “incomplete complaint” for 30 days awaiting the supplemental information after which, the complaint may be discarded by the Division. 

The Division considers all complaints important.  The processing of the complaint will be conducted in as timely a manner as possible. Complaints that present an immediate threat to public safety will be given priority. 

Thank you for your patience during the complaint process.

Complaint Form

Complaint Form (Health Related Professions)

Accountancy Clients' Release of Records Form

Please review and save the Advisory Notice to Complainants

If you would like to download a copy of our complaint form, you will need Adobe Acrobat Reader. If you do not already have it installed on your computer, you may download it by clicking here: Adobe.Acrobat Reader.

Division of Registrations Boards and Programs

For more information about the complaint process please contact the appropriate board or program listed below.

Verbal complaints over the telephone are not accepted.

Contact
Accountants
303-894-7564
Acupuncturists
303-894-7429
Addiction Counselors
303-894-2559
Architects
303-894-7775
Athletic Trainers
303-894-2318
Audiologists
303-894-7429
Barbers & Cosmetologists
303-894-7427
Chiropractors
303-894-2974
Dentists & Dental Hygienists
303-894-7691
Direct-entry Midwives
303-894-7429
Electricians
303-894-2981
Engineers
303-894-7775
Funeral Homes and Crematories
303-894-2989
Hearing Aid Providers
303-894-7429
Land Surveyors
303-894-7775
Landscape Architects
303-894-2319
Licensed Professional Counselors
303-894-7768
Marriage and Family Therapists
303-894-7768
Massage Therapists
303-894-2318
Nurses & Nurse Aides
303-894-2430
Nursing Home Administrators
303-894-7760
Occupational Therapists
303-894-2318
Optometrists
303-894-7730
Outfitters
303-894-7799
Pharmacists
303-894-7897
Physical Therapists
303-894-2988
Physicians & Physician Assistants
303-894-7598
Plumbers
303-894-2978
Podiatrists
303-894-7720
Psychologists
303-894-2559
Registered Psychotherapists
303-894-7768
Respiratory Therapists
303-894-7429
Social Workers
303-894-2559
Surgical Assistants and Surgical Technologists 303-894-7730
Tramway 303-894-7785
Veterinarians
303-894-7752

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