Public Utilities Commission Public Utilities Commission State of Colorado DORA

Consumer Assistance

The Public Utilities Commission (PUC) is available to assist consumers. If you have a question about or are experiencing a problem with a PUC regulated industry, staff is available to talk to you and offer assistance between 8 a.m. and 5 p.m., Monday through Friday. Please call the PUC Consumer Line at 303-894-2070 or 1-800-456-0858, if calling outside the Denver metro area, but within Colorado.

Each year, PUC staff helps thousands of consumers, assisting them with answers to questions and, when necessary, serving as an intermediary in resolving problems with utilities and other regulated companies. Consumer Assistance staff are highly trained and understand public utility regulation.

From this webpage, viewers may access materials of interest to them. The Comments & Complaints button leads to the PUC website location where viewers may submit an on-line comment or a complaint. The Complaint Summary Reports button leads viewers to statistical information about complaints that the PUC has received concerning regulated utilities, as well as monthly and annual reports, savings to consumers, and a listing of companies involved in the disputes.

From the main website page, please click the Publications button to access and read about consumer issues and PUC-related activities.

Newly adoped Rule 3026. Disclosure of Customer Data by a Utility is effective February 14, 2012. Accessible from button at left is the form provided by the Commission that conforms with Commission rules for customers to give consent to a utility for disclosure of the customer's data.

Consumer Protection