Complaint Information
Filing a complaint || The complaint process || Other consumer resources
Filing a complaint
All complaints must be submitted in writing. You may download a complaint form below. The completed form must contain an original signature, so faxed copies are not acceptable.
- Download the Complaint Form.
- Advisory Notice to Complainants (please review and save)
Adobe Acrobat Reader is required in order to view and print the complaint form. If you do not have Adobe Acrobat Reader, download the latest free version directly from the Adobe website or convert a document to text.
About the Office of Outfitters Registration and the Complaint Process
Professional and occupational licensing boards are created by the Colorado Legislature for the purpose of maintaining high standards in certain professions and to protect the public from unqualified, unethical and/or incompetent practitioners. A licensing or registration office is typically involved in the following activities:
- determining qualifications necessary to obtain a registration;
- issuing and renewing registrations;
- regulating the standards of conduct for a profession;
- reviewing complaints against registrants and taking disciplinary action against registrants who have violated the laws, or the rules and regulations.
All complaints must be submitted in writing. After a complaint is filed, the case is reviewed by the Office of Outfitters Registration ("Office") to determine if an investigation is required. If an investigation is required, the case is either handled internally or assigned to an investigator. When the investigator begins work on your file, a copy of the complaint is sent to the registrant for his/her response. After the registrant has had a reasonable length of time to respond, the investigator begins the actual investigation. Due to the volume of complaints received in this office, the investigation of your complaint may take some time to complete. The investigator acts as an impartial, fact-finding third party and does not "represent" you, the Office, or the registrant.
When the investigation is complete, the investigator may prepare a written report that is reviewed by the Advisory Committee for the Office of Outfitters Registration. The Director may dismiss the case if there appears to be no violation of the laws or the rules and regulations. If the Director finds probable cause to believe that a violation of the laws or rules and regulations has taken place, the Division Director may issue a letter of admonition or an Order to Cease and Desist, or refer the case to the Attorney General's Office to pursue formal disciplinary action. Formal disciplinary action may result in any of a number of different sanctions including fines, probation, suspension, revocation or other appropriate action.
The Office of Outfitters Registration lacks authority to order a registrant to refund money or provide other services. The office will notify you of the final action that is taken on your case.
Other Consumer Resources
A number of other resources are available to you as an aggrieved consumer. The agencies and offices listed below may be helpful to you if you wish to seek a refund or adjustment to the charges, or if the Office does not have jurisdiction over your complaint.
- The Better Business Bureau
- District Attorney's Consumer Affairs Offices
- Attorney General's Office of Consumer Affairs
- Legal Aid Centers
- Small Claims Court (an attorney is not necessary)
.gif)