Information for Consumers
The mission of the Division of Insurance is consumer protection
The Division of Insurance strives to provide consumers with objective, accurate and useful information to help them make decisions about the insurance they purchase.
For information about specific types of insurance,
such as life, health, auto or homeowners,
click on that topic from the list at left and you will find selection tips, analyses, brochures and other resources providing general information about that type of insurance.
A complete list of all brochures and publications
produced by the Division can be found
in our Library of Publications.
To identify whether an insurance company or producer is licensed to do business in Colorado, click on Licensed Companies & Producers.
Information about how companies stack up in terms of consumer complaints can be found in our Complaint Ratio Reports.
To file a complaint against an insurance company, click here to electronically fill out the form, or you can send a letter to the Division of Insurance at 1560 Broadway, Suite 850, Denver, CO 80202 (fax: 303-894-7455). You'll need to provide the company's name, your policy or ID number and a brief summary of your complaint.
Please be sure to send copies of any letters that are connected with your complaint, that you've sent to, or received from, the company or other parties involved.
For an overview of many insurance topics,
please check out our
Consumer Guide to Insurance (click here) .
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Credit Scoring - Have questions about the use of credit scoring in setting rates for insurance premiums? Check our "frequently asked questions" page to learn more.
Complaints Against Insurers -- Report to Legislature, Oct. 1, 2009
The Annual Report on Consumer Complaints Against Insurers for 2008-2009 was provided to the Colorado State Legislature on Oct. 1, 2009, as required by statute. This year’s report provides comparable data for the last five years and identifies the top reasons consumers submit complaints to the Division regarding auto, health, life, homeowners, annuity and title insurance.
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