Frequently Asked Questions

Q. Who can use Registrations Online Services?
To create an account with Registrations Online Services, you must:

Q. I forgot my password. What do I do?
From the Registrations Online Services log on page, click on the Forgot your password link and follow the instructions.

Q. When I try to set up my password, I get this message, "The last name you entered does not match the SSN provided. Please try again." What does this mean?

You may have mistyped your SSN or last name. Ensure that you typed your information correctly.
If you have recently submitted an application for a license, your application may not yet be logged in to the system. Try again in a few days.
We may not have your SSN on file or we may have an incorrect SSN on file for you.

You may be required to produce additional documentation at the discretion of the Director of the Office of Support Services. Please remember that you must have a social security number (SSN) to use the online system.

Q. When I try to log on, I get the message,"The SSN you entered is not on file with the Division." What does this mean?

You may have mistyped your SSN. Ensure that you typed your SSN correctly.
If you have recently been assigned an SSN, we may not have added it to your record yet. Submit your SSN to the Division following the instructions. Once we have added your SSN to our records, you will be able to access Registrations Online Services.
If this is your first time using Registrations Online Services, you need to set up your password before you can enter the system. Click on the Set up your password link.

Q. What should I use for my password?
Your password must be between 6 and 16 characters, and may be numbers or letters. Do not use birth dates, the names of your children or pets, or other numbers or words that may be easy for others to guess. Do not share your password with others. Get into the habit of changing your password regularly.

Q. Can I change my password?
Yes. After you have successfully logged in, you can update your password by clicking on the "Change Password" link and following the instructions.

Q. What Internet browser do I need to have installed on my computer in order to use the online system?
The browsers currently supported are:

Although these are the only browsers fully supported, many other browsers will allow you to view the site without difficulty. AOL users: If you are experiencing problems, we recommend that you establish your Internet connection using AOL, then open Internet Explorer or Netscape Navigator to access our website.

Q. I am having difficulty accessing Registrations Online Services and need help. Who should I call?
Please contact the System Support Unit at (303) 894-2467 or e-mail regonline@dora.state.co.us. Any information you are able to provide us—for example, the Internet browser you are using, your Internet Service Provider, the text of any error messages you might have received, and other relevant details—will help us help you.

Q. My license has expired, but the status still shows as "Active." What's going on?
Your license is currently in the renewal grace period. The Division of Registrations allows you to renew you license for up to 60 days after the license expiration date. At the end of the grace period, your license will be placed in a lapsed status and you will have to reinstate your license to restore it to an active status.

Q. Why aren't my license authorities/license relationships showing up under "Your Licenses"?
To view your license authorities, license relationships, discipline information, and other details, click on your license number. The Automated License Information System Online (ALISON) will open in a separate window.

Q. Why aren't all my licenses listed under "Your Licenses?"
It could be because one or more of your licenses is a business license. Individual and business licenses cannot be viewed on the same page. However, if you do hold several individual licenses issued by the Division and they are not all listed, please e-mail the System Support Unit.

Q. Underneath my license number, it says "Details not available." What does this mean?
This means that the license type is not included on the Automated License Information System Online (ALISON).

Q. My license is showing up, but the application I just submitted is not. What's going on?
If you have recently submitted an application for licensure, your application may not yet be logged in to the system. Try again in a few days.

If you have recently submitted an application for licensure, your application may not yet be logged in to the system. Try again in a few days.
For the following, you must contact the appropriate vendors directly for information on your pending application:
- Barber/cosmetology: If you applied for a license by examination, contact Promissor at 1-800-274-4132 or online at www.promissor.com
- Certified nurse aides: If you applied for a certificate by examination, contact Promissor at 1-888-274-5050 or online at www.promissor.com
- Accountancy: If you applied for a CPA license (by examination or endorsement/reciprocity) or for firm licensure, contact CPA Exam Services at 1-800-CPA EXAM.

Personal Profile (If you hold a business license, please refer to Business Profile)

Q. What information can I update online?
If you hold an individual license, you may use the online system to update your e-mail address, phone number, and mailing address. See below for instructions on changing your name or date of birth.

Q. I keep trying to enter my change of address, but I keep getting an error message stating, "Please enter a valid Address." What's going on?
You may be getting this message because you have included punctuation marks in your address. Try re-entering your address without punctuation marks. You should be able to save your changes.

Q. My name is wrong. What should I do?
Complete an Address/Name Change/Duplicate Request Form and submit it to the Division, attaching a copy of any of the following documentation: marriage license, birth certificate, immigration records, divorce decree, court order, or passport. Name changes cannot be processed without the supporting documentation.

Q. My birth date is wrong. What should I do?
If the birth date we have on file for you is incorrect, please send a letter requesting the correction along with a copy of your driver's license, passport, or birth certificate to:

Q. How can I request a duplicate license?
Complete an Address/Name Change/Duplicate Request Form and submit it to the Division, attaching a $5 check or money order payable to "State of Colorado."

Q. I have several licenses. Do I have to change the address for each license separately?
No. When you change your address online, the address change is immediately applied to all the licenses you carry.

Q. I don't need to change my mailing address, but I want to notify the Division that I have had a change in my alternate address. How do I do this?
The Division only updates and maintains one address for you: your mailing address. Change requests for alternate or additional addresses will not be processed.

Q. I have an international address. How should I enter my address information?
If you have an international address, complete the address update form this way:

Address Type:	Indicate whether the address is a home or a business.
Street Address/P.O. Box:	Enter the complete street address on a single line.
City:	Enter the city and the state or province.
State:	{Leave blank}
ZIP/Postal code:	Enter the postal code.
Country:	Select the appropriate country from the drop-down list.

Business Profile (If you hold an individual license, please refer to Personal Profile)

Q. What information can I update online?
If you hold a business license, you may use the online system to update your e-mail address or add your Federal Employer Identification Number (FEIN). See below for instructions on changing your FEIN, business name, or address.

Q. The FEIN for my business is wrong. What do I do?
To change or correct your FEIN, you must submit a written request with a copy of one of the following:

If you received notification of your FEIN via the Tele-TIN program, you must still provide written documentation if you wish to change or correct your FEIN.

Q. How do I change the address or name on my business license?
The procedure for submitting an address change or a change of business name varies depending on the type of license you hold. Please visit the website of the appropriate board or program for more information.

Q. Why should I renew online?
There are several advantages to renewing your license online.

Because you can pay with a credit or debit card. After making your online payment, you can even print a payment confirmation page. When you renew by mail, you can only pay by check or money order and no payment confirmation is available.
Because it's fast. When you renew online, your renewal information is transmitted to the Division immediately and you should receive your new license within 2 weeks. When you renew by mail, it can take up to 4 weeks for your renewal application to be processed.
Because it's convenient. Renew your license anytime: 24 hours a day, 7 days a week.

Q. How do I know when I should renew my license?
There is a license expiration date printed on each license. The Division will mail a renewal notice to the mailing address we have on file for you at least six weeks before your license expiration date. When you receive your renewal notice, you may either renew online, or you may renew by mail.

Q. I logged in to Registrations Online Services, but I can't figure out how to renew my license.
When your license is eligible for renewal, a "Renew this license" button should appear with the license information. If the "Renew this License" button is not available, it could mean one of two things:

Q. Should I still mail in the renewal notice if I renewed online?
No. If you renew online, there is no reason to mail your renewal notice. Sending in your renewal notice could result in you paying for your renewal twice.

Q. When is my renewal due if I renew online?
The date your renewal is due does not change if you renew online. You may renew for up to 60 days after the expiration date of your license, but you will have to pay a $15 late fee in addition to the renewal fee.

Q. I have more than one license that I need to renew. Can I pay for them both at once?
No. You must renew each license with a separate transaction.

Q. How do I know my license was renewed successfully online?
After completing the 5 renewal steps, you will receive a renewal confirmation page if the renewal is successfully processed. The Division will mail you a new license with an updated expiration date within 10 business days of renewal.

Q. How can I provide feedback regarding the online renewal process?
We are always interested in your feedback and suggestions. Please complete our Customer Satisfaction Survey or e-mail us at regonline@dora.state.co.us.

Q. Is the online payment system secure?
DORA's Web Site uses the most up-to-date secure socket layer (SSL) technology for transmitting your credit card information over the Internet. Your credit card number will be transmitted using the industry standard SSL technology. We also authenticate our site by using Verisign(TM) Secure Server Digital ID. This is your assurance that we are who we say we are.

Q. What pages are secure?
All pages that request your credit card information are encrypted with SSL security.

Q. How does the SSL work?
When a browser connects to a site with a VeriSign Secure Server ID, the browser automatically uses the ID to verify that it is doing business with a legitimate site. Then, the browser and the server use the key contained within the certificate to encrypt all information that passes between them.

Q. How can I tell if the security is working on my browser?
When you are in DORA Secure Web Site, right click on the page and select "properties" or "view frame info" (depending on your browser). Verify that the URL Address starts with https:// (the "s" means you are connected to DORA's Secure Web Site), as opposed to a non-secure page starting with http://.

Please refer to the Colorado Department of Regulatory Agencies' Privacy Policy for more information on how your personal information is handled during processing.

Q. I mailed in my payment, but the payment is not listed under "View Online Payments." What's wrong?
Only payments made online with a credit card may be viewed. Payments made by cash, check, or money order cannot be viewed on the Internet .

Q. How do I get a receipt for my renewal?
You can print a receipt from the screen once you receive a renewal confirmation number. You may also click on the "View Online Payments" link from your account.

Q. What types of payments are accepted online?
The Division currently accepts Visa, MasterCard, Discover, and American Express credit cards. A bank debit card will also be accepted if it bears a Visa, Mastercard or Discover card logo. If you're not sure if your debit card can be used for online transactions, please contact your bank issuer before commencing any transaction on this site.

Q. If I pay online with a credit card, when will that amount be charged to my credit card?
Credit card payments are not processed until you click on the "Pay Now" button. If the credit card information you entered is verified by the credit card company, your credit card will be charged at that time. You will receive a renewal confirmation page that will provide you with a renewal confirmation number. This number is your indication that your credit card was charged.

Q. How can I make sure that I was charged appropriately for my renewal?
The easiest way to verify you were charged properly is to review your bank or credit card statement(s) against the confirmation page you receive after you have made a payment. If you need a copy of your confirmation page, please log on to your account and click on the "View Online Payments" button.

Telephone support hours are 8:00 AM to 5:00 PM Mountain Time, Monday through Friday. Our office is closed on weekends and official state holidays.

For questions about Registrations Online Services, including renewals and payments:	Contact the System Support Unit Phone:(303) 894-2467 Email: regonline@dora.state.co.us
For questions about licensing requirements:	Contact the Office of Licensing Phone: (303) 894-7800 FAX: (303) 894-7693
Give us your feedback:	Rate your experience using Registrations Online Services by completing our Customer Satisfaction Survey

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