File a Complaint
Complaint Process
Consumer complaints
against any of the institutions regulated by the Division of Banking must be submitted in writing. When completing the complaint form, please provide as much detailed information as possible and fill the form out in its entirety.
The following information is essential and will aid in the expedient resolution of the complaint:
- The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
- A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
- Copies of any available documentation supporting the complaint and efforts toward resolution.
- Preferred resolution of the complaint.
A referral letter will be sent to the regulated institution, along with a copy of the complaint, and the institution will be will requested to respond in a timely manner. Upon receipt of the institution's response, the complaint and response will be reviewed by the Division of Banking. Upon completion of this review, the Division of Banking will respond to the complainant, with a copy to the regulated institution, explaining the findings and resolution of the complaint.
Institutions Regulated
The Colorado Division of Banking (Division) is the regulatory agency for Colorado state-chartered commercial banks, industrial banks, and trust companies; and Colorado licensed money transmitter companies. In addition, the Division administers the Public Deposit Protection Act. If unsure about an institution, please click on the link at the top of the page titled Find An Institution, which will take you to a database search site.
Additional Information
PLEASE NOTE: The Division of Banking is not the regulatory agency for Nationally Chartered Banks. For complaints against nationally chartered banks, please write to the Comptroller of the Currency at the following address:
Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3710
Houston, TX 77010
Telephone: 1-800-613-6743
In addition, the Division of Banking does not regulate mortgage brokers. Mortgage brokers and mortgage lenders are regulated by the Division of Real Estate. Second mortgage lenders/finance companies are licensed by the Uniform Consumer Credit Code (UCCC) office. For complaints concerning mortgage brokers and mortgage lenders, please write to the following address:
Division of Real Estate
1560 Broadway, Suite 925
Denver, CO 80202
Telephone: 303-894-2166 or 303-894-2185
For complaints concerning second mortgage lenders/finance companies, please write to the following address:
Uniform Consumer Credit Code
Colorado Department of Law
1525 Sherman Street, 7th Floor
Denver, CO 80203
Telephone: 303-866-4494
For more information
regarding other regulatory agencies, please visit the Division of Banking's Consumer Links page.
Working to Preserve Public Trust in Colorado Banking |
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